MDNX manages some of the most technically complex and challenging networks for major corporations in the UK,and it also delivers this same level of innovation and quality to thousands of smaller businesses directly and through its channel partners.
1. Maximum choice
MDNX is an independent managed network and cloud services provider. It’s independence enables customers to enjoy freedom from any single carrier network and the technology constraints it inevitably brings. MDNX customers enjoy solutions that use an appropriate mix of interconnected carrier infrastructures into their networks that can be changed and adapted over time.
2. Optimal network design
MDNX is 100% different to its competitors. Rather than investing in building and running its own network, it has concentrated on creating a large scale UK Core Integration Facility into which UK carrier networks are integrated.
3. Operational transparency
MDNX believes in providing operational transparency and sharing information openly with its customers. Therefore, inventory and billing data, trouble tickets and network data are all shared online. Billing data is taken directly from the inventory, significantly improving its accuracy and visibility.
4. Economic Advantage
MDNX creates economic advantage and compelling value for its customers by producing solutions that take advantage of the competitive nature of the UK carrier market and are regularly and proactively developed over time.
5. Easy access to technical expertise
MDNX realises its customers need a technical partner they can rely on and that’s why over 60% of its staff is technically qualified and all calls to its service centre are answered by engineers.
6. Real Support
MDNX’s service delivery is defined under a company-wide programme called ‘Real Support’ which is a robust programme of practical, measureable and meaningful service delivery commitments.