We provide our customers with a completely transparent view of how we design, implement and manage their networks. We call this ‘Real Support’ and this defines the way we work with customers to achieve tangible and measurable service deliverables that make a real difference.
‘Real Support’ provides customers with a transparent view of their entire solution portfolio and is measured through specific KPI’s that ensure MDNX’s support is consistent across all departments.
The Matrix portal provides a self-service dimension to our support environment, allowing customers to access key network information, report faults and better control the progress of support tickets. Customers can also manage their inventory online and track the large amount of moves, adds and changes that are inherent in a large network.