Hosted IP Telephony (HIPT) provides businesses with a network based communications service which incorporates a comprehensive range of hosted telephony features for a monthly user fee. The monthly fee includes all maintenance and support costs, giving you superior service at an all- inclusive price.
The HIPT proposition delivers a converged voice service using voice over IP (VoIP) based on the SIP standard, eliminating the need to make significant capital investments in a PBX. Businesses can gain access to a wide range of Centrex/PBX features, so those organisations that have traditionally used PBXs can now have the same features without the cost and complexity of purchasing equipment.
The HIPT service fulfills a wide range of requirements, from basic services for small or single site operations to more sophisticated services for those that operate multiple sites or call centre operations.
Key benefits of HIPT
• Reduced capital requirement. With a hosted solution, organisations can gain access to advanced telephony applications without needing to invest in a new telephone system
• Reduce support charges. Web based control, integrated support and maintenance, all contribute to lower ongoing costs
• Lower connectivity charges. Eliminate expensive ISDN and analogue line charges, as well as reducing call charges including free calls between sites
• Increased productivity. HIPT can be enhanced by multimedia applications, to improve staff productivity, make collaboration more effective and support advanced contact centre functionality
• Reliability. All elements of MDNX’s hosted services platform are designed to achieve 99.999% carrier grade availability supported by a single comprehensive SLA
• Flexibility. You choose the functions you want and pay only for those. Request only what your company needs now and just order more when or if you need it. No more equipment obsolescence and depreciation!
